Please be sure you have read the following before requesting an exchange.

  • All sales of Sales/Discounted/Promotional code/Store Credit items are non-exchangeable.
  • All sales of Grooming and Lifestyle products cannot be returned due to hygiene and safety reasons.
  • All returns/exchange are to be requested within 7 days upon receiving the order.
  • All local orders within Singapore must be returned within 7 days of receipt.
  • All International orders outside Singapore must be returned within 21 days of receipt.
  • All returns must have all its tags attached, unwashed, unworn and purchased directly from us.
  • All returns of shoes must be accompanied with its original packaging. Shoes returned without its original boxes/packaging will not be accepted.
  • All extra postage cost incurred in a return/exchange will be payable by the customer unless the items you received were incorrect or defective.
  • All returns will be your responsibility until it reaches our warehouse; kindly return the item via a traceable mode of postage.
  • All returns must be accompanied with a RMA form that will be send to you via email from our customer care associate upon requesting for an exchange.
  • All returns are final.

In the event, we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Do note refunds to Debit/Credit Cards normally clear in 1 to 2 days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations. VOLTA CONCEPT credit notes are valid for 6 months from the date of issue and can be redeemed only on the VOLTA WEB STORE.

To request for an exchange, simply contact us at and our customer care associate will assist you. We will assume you have read the above information and are agreeable to the terms.